Within a supportive community, Nichols College transforms today’s students into tomorrow’s leaders through a dynamic, career-focused business and professional education. Our faculty and staff take seriously their role in transforming students into successful graduates who respond to challenges, are eager for responsibility and assume significant roles in the global economy. If that sounds like you, consider joining our campus community.

Open Positions

Faculty

There are no open positions at this time.

Professional

Assistant to the Registrar Office of the Registrar

The Assistant to the Registrar is responsible for providing information to the general public and the College community about the Office of the Registrar’s procedures and general information about the College. The Assistant to the Registrar is also responsible for processing transcript requests and automation of hard copy transcripts.

Primary Duties and Responsibilities

Act as the “Face of the Registrar’s Office”, greeting students and visitors and providing referral to proper office/staff
Answer telephone and provide general information; route calls to appropriate office
Assist the Registrar with academic review and transcript evaluation for transfer credit
Assist with registration activities including registration, graduation and orientation
Provide information to the National Student Clearinghouse on a daily basis
Prepare information for graduation i.e., order graduation materials, commencement program
Process transcript requests
Process drops/adds, withdrawals, address changes
Process daily mail
Check various forms and materials for completeness, correctness and the presence of necessary information
Maintain inventory of office forms in work area
Assist with Commencement exercises
Work with Graduate and Professional Studies Students including online and graduate students
Provide a back-up when necessary for Registrar Assistant responsible for GPS assignments
Filing transcripts and folders
Perform other job-related duties as assigned

Essential Functions

Efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.) and Colleague
Communicate effectively and appropriately
Maintain confidentiality of records and information
Interact effectively and appropriately with students, the College community and the general public
Maintain files accurately, in paper and in software programs
Ability to multitask
Accurately enter data in computer system
Process incoming and outgoing mail
Provide superior customer service

Required Minimum Qualifications

Computer skills
Previous work experience in an office setting
Detail oriented with a sense of humor

Nichols College is an equal opportunity educator and employer and encourages women and minorities to apply.

Richard Woods
Director of Human Resources
Nichols College
P.O. Box 5000
Dudley, MA 01571-5000
Or via email to: rick.woods@nichols.edu

Other

Call Center Manager

The Call Center Manager is responsible for the day to day operation of the Call Center. This includes scheduling staff to ensure adequate phone coverage, supervising Call Center employees, ensuring equipment is in good working order, recommending software and equipment appropriate for the Call Center and keeping the Call Center running smoothly. The Call Center Manager will coordinate and monitor the activities of the Call Center, provides guidance and direction to Call Center staff; monitor Call Center performance to ensure quality control standards of service and customer satisfaction is achieved, troubleshoot routine hardware and software problems.

ESSENTIAL JOB FUNCTIONS

Provides guidance and direction to Call Center staff;
Establishes performance targets for speed, efficiency, and quality;
Assists in developing and administering Call Center policies and written standard operating procedures;
Manages the daily running of the Call Center;
Works with supervisors, team leaders, and student callers to gather information and resolve issues;
Maintains up-to-date knowledge of industry developments and involvement in networks;
Monitors random calls to improve quality, and track performance;
Reviews the performance of staff, identifying training needs and planning training sessions;
Records statistics, user rates and the performance levels of the center.

REQUIRED KNOWLEDGE AND SKILLS

2-5 years of experience as a sales manager or supervisory experience in a call center environment.
Bachelor's degree from a 4-year college (preferred) or equivalent work experience.
Self-motivated and extremely goal-oriented.
Ability to successfully develop and coach telecounselors.
Excellent interpersonal, oral and written communications skills.
Team player with a selfless attitude.
Considerable knowledge of call center operations and procedures.
Ability to train users, develop user instruction manuals.
Ability to logically analyze problems and develop efficient and effective solutions.
Ability to make recommendations for improvement, and prepare reports for management review.
Ability to plan, assign and direct the work of others.
Ability to perform work requiring close attention to detail.
Ability to actively listen to others.
Ability to operate a computer keyboard to enter/retrieve data.

COMPENSATION

Part-time: $15 per hour;
20-23 hours per week (Sun-Thu 4:30-9pm)
40 weeks per year